Privacy Policy

1. Introduction

UplyCare ("we," "our," or "us") provides an emotional wellness application that helps users track their feelings, gain insights, and build positive habits. This Privacy Policy describes how we handle your personal information when you use our mobile application and services.

By using UplyCare, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not use the App.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us when using UplyCare. This includes:

• Account Information: Your name, email address, and authentication credentials
• Profile Details: Optional information you choose to share
• Emotional Health Data: Mood tracking entries, daily reflections, goals, and journal entries
• Conversation Data: Messages and interactions with our AI-powered features
• Preferences: Your settings and customization choices

2.2 Automatically Collected Information

When you use our app, we automatically collect certain technical information to provide and improve our services:

• Device Information: Device type, operating system, and unique identifiers
• Usage Data: Features used, time spent in app, and interaction patterns
• Technical Data: IP address, app version, crash reports, and performance metrics

3. How We Use Your Information

We use the information we collect for several important purposes:

• Provide Services: Deliver personalized emotional support and insights tailored to your needs through our app features
• AI-Powered Insights: Process your conversations and data to generate meaningful insights and identify emotional patterns
• Improve Experience: Enhance app features and user experience based on how you interact with UplyCare
• Communication: Send important updates, notifications, and support messages
• Security: Protect against fraud, abuse, and security issues to keep your account safe
• Analytics: Understand usage patterns to continuously improve our services
• Legal Compliance: Comply with legal obligations and enforce our terms when necessary

4. Data Storage and Security

We take the security of your personal information seriously and have put in place robust technical and organizational measures to protect your data. These measures include:

• Encryption of personal data within our database: Database-level encryption ensures an additional layer of protection for your sensitive information
• Regular security assessments and penetration testing: We conduct ongoing security evaluations to identify and address potential vulnerabilities

Important Note: While we implement strong security measures and continuously work to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we are committed to using industry best practices to safeguard your information.

5. Data Sharing and Disclosure

5.1 Legal Requirements

We may disclose your information if required by law or to comply with legal obligations:

• Legal processes (subpoenas, court orders)
• Government or regulatory requests
• Protection of our rights, privacy, safety, or property
• Emergency situations involving imminent harm

5.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you if your information becomes subject to a different privacy policy.

6. Your Rights and Choices

You have important rights regarding your personal information, and we respect your ability to control your data:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct any inaccurate or incomplete information
• Deletion: Request deletion of your account and all associated data
• Export: Download your data in a portable format to transfer to another service
• Opt-Out: Unsubscribe from marketing communications (service messages may still be sent)
• Restriction: Request limitations on how we process your data in certain circumstances

How to Exercise Your Rights: Contact us at contactuplycare@gmail.com and we will respond to your request in accordance with applicable law.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you choose to delete your account, we initiate a comprehensive data deletion process:

• Active Data: Deleted from production systems within 30 days
• Legal Requirements: Some data may be retained longer if required by law (tax, accounting, legal compliance)

8. Children's Privacy

Age Requirement: UplyCare is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we discover that a child has provided us with personal information, we will delete it immediately.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to, and stored on, servers located outside your state, province, country, or other governmental jurisdiction, where data protection laws might differ from those in your jurisdiction. If you are outside the United States and decide to provide information to us, please be aware that we will transfer and process the data in the United States.

10. Cookie Policy

Our app/website uses cookies solely for essential functionality and to maintain security. We do not use cookies for tracking, advertising, or analytics purposes. Most web browsers let you manage cookie settings through their preferences.

However, restricting websites from setting cookies may affect your overall experience, as it could reduce the level of personalization.

11. Third-Party Links

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. How we notify you:

• Posting the updated Privacy Policy in the app
• Updating the "Last Updated" date at the top of this document
• In case of material changes, sending direct notifications through the app or via email

Important: Your continued use of UplyCare after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:

• Email: contactuplycare@gmail.com

We are committed to addressing your concerns and responding to your requests in a timely manner.